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Terms of Service:

  • Services (as defined below) rendered by Direct2Play (“direct2play.com”) are subjected to these Terms of Service with exclusion of any other terms and conditions stipulated or referred to by you, the Customer. You acknowledge that you are aware of the contents of and agree to be bound by these Terms of Service. Any new features, upgrades, variations or new packages which are added to the current Service shall also be subject to these Terms of Service. D2P reserves the to right at its absolute and sole discretion to vary, modify, delete, update or suspend these Terms of Service (or any part thereof) without prior notice to you. As such, you understand and acknowledge that it is your duty to review these Terms of Service on a regular basis.


  • Should you breach any of these Terms of Service, D2P shall have the exclusive sole and absolute right to terminate, discontinue or withdraw the provision of the Service to you. In the event of a breach by you, direct2play.com reserves its right to pursue any remedy or relief in so far as permitted by law, which includes but is not limited to injunction, damages and/or specific performance.


Description of the Service:


  • The services provided by D2P are made available and is accessible via this website.
  • The services currently provided by D2P include but shall not be limited to the following (the “Service”): Digital game sales and / or any other service made available by D2P from time to time.
  • Physical items sold by D2P are covered by the warranty (free replacement guarantee) are assumed to be used on the PC. We will not refund,
  • If you cannot play a Game due to a fault within the Game we will provide you with a replacement copy to download. If you cannot play a Physical Game due to a fault within the Physical Game we will arrange shipment of a replacement copy, once we have received and inspected the original game.  Reserve the right to return the original game if, after inspection, we find the game to be in perfect working order.
  • You must be 18 years or older to use the Service. Parental consent is needed or involvement shall be required in the event that you have not attained the age of 18.
  • You must provide your full legal name, current address, a valid email address, and any other information needed in order to complete the signup process. All information provided by you shall be true, accurate, current and complete.
  • You are responsible for keeping your password secure. You are responsible for maintaining the confidentiality of the password and account and are solely and fully responsible for all activities that occur under your password or account, whether or not you have authorized such activities or actions. D2P cannot and will not be liable for any loss or damage from your failure to maintain the security of your account and password.


Intellectual Property:

  • The site and its contents (http://www.direct2play.com/) are exclusive to Direct2Play.com Intellectual Property (hereinafter "D2P"). The presentation and all materials, including trademarks, logos, artwork, screenshots, videos and domain names displayed on D2P are protected by intellectual property laws and owned trademarks or trademarks of their respective publishers.


1.1 Shipping Method:

  • Digital games / Software are sent solely via email, and by buying any digital game / software on D2P, you agree for D2P to keep the original retail box of the game
  • Physical products are shipped using the conventional post office. Shipping time to European countries takes usualy around 7 - 14 working days. All shipments are insured and are recommended which means we will always recieve a receipt from the post office confirming the proof of postage and delivery.
  • Please be advised that you can allways check your order history on your D2P account if your order e-mail cant be found, sometimes it can be found in the spam folder in your e-mail account.


1.2 Shipping Time:


  • Shipping time is clearly specified in the product description, 99% of the products are sent automatically by our system after payment. You can view the status of your order in your purchase history.
  • For security reasons, our system verifies all information sent to paypal or the payment method that you used. Automatically, if the system detects an error, your CD key will not be sent and must be reviewed by the D2P team. This process can take up to 48 hours, the D2P team will have the right to accept or reject your purchase and return the money.
  • You will have to use real information before you can purchase anything at D2P. Any use of fraud information will result in a ban from D2P.

1.3 Shipping Destinations:

  • Digital games / Software are shipped worldwide.
  • Physical products are shipped worldwide.


1.4 Shipping costs:


  • Digital game / Software are shipped with no extra cost.
  • Physical products shipping costs are sent at a flat-rate  , or sometimes free, depending on the product.  You can see the final cost at the check-out.
  • If a shipment is returned with no delivery to our logistic office the customer will have to pay extra for resending the package to any new address assigned by him.

2.1. Order / Preorder Returns and Refunds policy:

  • For digital games and software, once they has been delivered there is no return or refund of any kind. NO EXCEPTIONS!
  • For digital games and software D2P is NOT responsible for regional, language or any other upcoming restrictions!
  • No refunds will be issued based on a glitch in a game, the noncompliance with the minimum requirements to run the game on your computer, for lack of pleasure during the game, or because the buyer did not read the product specifications mentioned by D2P team.
  • If you buy a game which is a pre-order you won't be able to cancel your preorder 7 days before the official release date of the game. IF YOU WISH TO CANCEL YOUR PREORDER A 10% RESTOCKING FEE WILL BE APPLY. Please note that this is a pre-order and will be delivered on release day or date specified by the D2P team, we may change the date of delivery without notification. If Game is not delivered with in 48 hours from the given date we will refund your game fully without a refund fee and you will get a 20% credit of the amount you pay in store credit.
  • If you purchased a game which is a pre-order you have a price protection guaranty for the first 48 hours after your purchase. If we drop the price after 48 hours of your order you may have the right to request a voucher code with the difference. No refund will be offer and only store credit will be available. We may refuse to give you a store credit or refund before 7 days of the official release date. 

It is your obligation to read the items description be for buying to ensure you get what you need


2.2 You can ONLY receive a refund if:

  • If in more than 24 hours after payment you have not received the product.
  • If the product you buy is out of stock and team direct2play.com warns it will not be available in the next 24 hours.
  • If there is an error with your game (Invalid, Used, etc.) And there is no replacement.

2.3 Products guarantees policy:

  • The guarantee policy of D2P for physical goods is in accordance with EU legislation. Most of the products have 90 days guarantee period in which D2P CD Keys replaces or refunds any product damage or disfunction caused by the producer of the product.

    If you experience any difficulties with the product you have purchased contact us first with your problem description accompined with screenshots or photos made by a digital camera to give us a clear idea to assess the situation. It might take up to 14 business days to process your request since we will have to contact our suppliers.Any returned physical goods shipping costs are covered solely by the customer. D2P is not obliged to cover these costs.

  • If you have an issue with your product We reserve the right to use remote access (Teamviewer) to verify the issue and to resolve it at our discrection.  


3.1 Orders Cancellation:


  • D2P reserves the right to cancel any incoming order which it might believe to be of suspicous nature (such as unauthorised / fraud payments etc.). Similar paid orders are refunded and the goods are not delivered.
  • We cannot cancel orders if you have already received the product, as there is no way to re-sell that item.
  • If you wish to cancel your order before your order has been sent, please contact us immediately and we will refund you in 24 hours.  Unfortunately, due to the nature of our product, once the digital item has been shipped, we cannot issue a refund.  If your order has been charged but not shipped, we can refund you. 
  • We hope our customers can understand that when a digital item has been shipped, it can be activated online and therefore we cannot accept a return as it is not possible for us to resell that item.


4.1 Other General Conditions:


  • You must read, agree with and accept all of the terms and conditions contained in these Terms of Service, the relevant Disclaimer and the Privacy Policy before you may become a customer of D2P.
  • D2P reserve the right to modify, suspend or terminate the Service for any reason, without notice at any time. D2P shall not be liable to you or any third parties should D2P exercise our right to modify, suspend or terminate the Service or any part thereof.
  • D2P reserve the right to refuse to provide the Service to anyone for any reason at any time.
  • You expressly understand and agree that D2P shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, or damages for loss of profits, goodwill, use, data or other intangible losses resulting from the use of or inability to use the Service.
  • In no event shall D2P or our suppliers be liable for lost profits or any special, incidental or consequential damages arising out of or in connection with our site, our services or this agreement (however arising including negligence). You agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of this Agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party or your use of the Service and/or our site.
  • The Service may provide, or third parties may provide, links to other World Wide Web sites or resources. Because D2P have no control over such sites and resources, you acknowledge and accept that D2P is not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any information, data, text, software, music, sound, photographs, graphics, video, messages, tags, or other materials (“Content”), advertising, products or other materials on or available from such sites or resources. As such, you also acknowledge and accept that D2P does not and is not obligated to examine, evaluate or screen any of these external resources and does not warrant or endorse any of the information, content, offers or claims of these third parties. You further acknowledge and agree that D2P shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such Content, goods or services available on or through any such site or resource.
  • All trademarks, service marks, trade names, logos and icons (collectively "Trademarks") displayed on our site are registered and unregistered Trademarks of D2P and others. Nothing contained in our site should be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any Trademark displayed on our site without the written permission of D2P or such third party that may own the Trademarks displayed on our site. Your use of the Trademarks displayed on our site, or any other content on our site, is strictly prohibited.
  • The entire content of this site which consists of inter alia text, video (of any format, streaming or otherwise), audio clips (of any format, streaming or otherwise), data assemblages, graphics, logos, buttons, icons and any software (the “Site Content”) is proprietary to D2P or its content provider or other third parties and is protected under international and domestic copyright laws. The arrangement and / or compilation of the Site Content is proprietary to D2P and is protected under international and domestic copyright laws.
  • Verbal or written abuse of any kind (including but not limited to threats of abuse or retribution and defamatory statements) of any D2P customer, D2P employee, member, or officer will result in immediate account termination.
  • We reserve the right to refuse service to anyone for any or no reason.
  • The failure of direct2play.com to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and D2P and govern your use of the Service, superseding any prior agreements between you and D2P (including, but not limited to, any prior versions of the Terms of Service).


4.2 Products & Shop Comments:

  • All comments posted by users are reviewed by the direct2play team. We are the only one who can judge whether the comment is or is not accepted without any possible claim. Validation is never final. A comment that has already been accepted may be removed by the direct2play team without any possible claim.


4.3 Identification of personal data:

  • D2P does not disclose or sell personally identifiable information (such as name, address, phone number or e-mail) about you.
  • D2P does not collect personal information from children under 13 years. D2P is not directed to children under 13 years, and prohibits the registration.
  • D2P does not collect any personal banking information such as credit cards, this information is through the payment company and the buyer.
  • D2P uses SSL protection128 Bits to protect your information.


4.4 How we use personal data:


  • Personal data are used to verify your payment and prevent fraud, if the D2P team needs other information such as a photo ID, you must cooperate to complete your purchase, you have the right to remove any identification number, leaving alone the photo and full name. (This information will be deleted after verification).
  • D2P uses SSL protection 128 Bits to protect your information.


4.5 Access, update and delete your information:


  • For security reasons D2P does not allow the client to edit the registration information, for any corrections or delete information you will need to contact D2P team.

4.6 Newsletters:


  • You can unsubscribe from our email newsletters by following the instructions at the bottom of each newsletter or by contacting the D2P's team.


4.7 Advertising:


  • D2P do not allow or approve customers, third parties companies or affiliates to advertising this web site using unsolicited messages, any account found doing unsolicited messages will be immediately closed, we do not tolerate spam. Any abuse of spam can be reported to [email protected]


4.8 Dispute against D2P:


  • Please always contact D2P team before deciding to open a dispute, here we do not believe in the sale of 1 day, we want the best for you and want you as a customer for life, so we offer the best service for you to feel confident and happy shopping at D2P.


Update Date: March 09 2013 at 243 PM EST